Advisers

Kimberly Joyce B. Embile, LPT, MAT

Discipline

Business administration

Abstract

Campus security is essential for safe learning environments that support student focus and development. At Bestlink College of the Philippines, Quezon City, security operations—such as access control, event security, confidentiality protocols, and patrols—are associated with students’ daily experiences. Guided by national policies, the journal examines the relationship between these procedures and student satisfaction across safety, responsiveness, professionalism, and visibility, and identifies differences across demographic groups. Findings provide insights to strengthen campus security and support Sustainable Development Goal 16 on building safe, accountable institutions. The study uses a quantitative descriptive-comparative-correlational design with a cross-sectional approach to assess Safety and Security Office procedures and student satisfaction. Data were collected from 80 students across four year levels at Bestlink College of the Philippines using a validated questionnaire, and results will be analyzed to describe, compare, and determine relationships between variables. Students were moderately satisfied with the Safety and Security Office’s procedures, with females reporting higher satisfaction than males. Perceptions did not vary by year or course, and better procedures were linked to higher satisfaction. Key improvements include incident reporting, access control, event security, professionalism, response time, and visibility. Students are generally satisfied with the Safety and Security Office’s procedures, though professionalism and event security need improvement. Female students report higher satisfaction than males, and better procedures are moderately associated with increased satisfaction. Recommendations include improving event coordination, staff professionalism, addressing gender-specific concerns, and enhancing collaboration among administration, security personnel, faculty, and students.

Keywords

student satisfaction, campus security, access control