Advisers

Riva R. Manalo

Discipline

Business administration

Abstract

Employee motivation and satisfaction are vital in the highly competitive and fast-paced restaurant industry, particularly in diverse food hubs like Quezon City where service quality dictates business success. Despite the presence of training initiatives, many casual dining restaurants struggle to ensure these programs effectively translate into high employee morale and engagement. Given the limited empirical research within the local Philippine context, this study assessed the existing training and development programs of Mexicali Restaurant in Quezon City and examined their relationship with the level of employee morale, while identifying key implementation challenges. A descriptive-correlational research design was used, involving all twenty (20) regular employees composed of Store Managers, Kitchen Supervisors, Dining Supervisors, Cashiers, Servers, and Cooks through total enumeration (census) sampling. Data were gathered using a validated questionnaire based on the assessment of training programs (Results, Behavioral Change, Learning, Reaction) and the level of employee morale (Motivation, Job Satisfaction, Engagement). Statistical tools included frequency and percentage distribution, weighted mean, standard deviation, Pearson r, and ranking. The overall assessment of training programs was highly positive, with Behavioral Change receiving the highest rating (mean = 3.46), followed by Results (mean = 3.38) and Learning (mean = 3.30), while Reaction received the lowest rating (mean = 2.99). Employee morale was also rated highly, with Engagement as the strongest factor (mean = 3.49), followed by Job Satisfaction (mean = 3.34) and Motivation (mean = 3.32). A moderate, positive, and statistically significant relationship was found between the training and development programs and employee morale (r = 0.59, p = 0.0001). Despite generally favorable results and strong staff engagement, challenges included training sessions being too long and tiring, occasional misalignment of content to specific roles, and a lack of interaction during training. The findings underscore the need for modernized approaches to staff development. Consequently, the study recommends the Strategic Training & Employee Engagement Program (STEEP), which introduces role-specific micro-learning, gamification, and hands-on competency testing to address operational fatigue and support continuous improvement in training effectiveness.

Keywords

casual dining restaurant, training and development, employee morale, micro-learning, steep