Advisers

Kimberly Joyce B. Embile, LPT, MAT

Discipline

Business administration

Abstract

This study evaluated the relationship between the Traditional Manual System and employee work performance at RDB Mighty Store located in Kiko Camarin, Caloocan City. Despite the increasing adoption of digital technologies in retail operations, some small businesses continue to rely on handwritten sales logs, paper-based inventory records, and manual documentation procedures. While these practices are cost-effective and familiar to employees, they may be associated with efficiency, accuracy, workload, and overall performance. Anchored on the Input–Process–Output (IPO) Model and supported by the Job Demands–Resources (JD-R) Model, this study examined how the implementation of a traditional manual system relates to employee work outcomes. A quantitative descriptive-correlational research design was employed. Data were collected using a structured questionnaire with a 4-point Likert scale administered to employees of RDB Mighty Store. The study measured the level of implementation of the Traditional Manual System and employee work performance in terms of work efficiency, accuracy of work output, employee workload, task performance, and rework time. Statistical tools such as frequency, percentage, weighted mean, standard deviation, and Pearson's r correlation coefficient were utilized to analyze the data. Findings revealed that the Traditional Manual System was highly implemented in daily store operations. Employees reported moderate levels of work efficiency and task performance, but also indicated increased workload and longer rework time due to manual documentation and error correction. Correlation analysis showed a significant relationship between the Traditional Manual System and employee work performance, particularly workload and rework time. The results suggest that heavy reliance on manual processes is associated with operational inefficiencies and additional task demands. Based on the findings, the study recommends gradual integration of low-cost digital tools, improved documentation procedures, and process streamlining to support employee productivity and reduce time spent on corrective tasks. This research provides practical insights for small retail businesses seeking to improve employee performance while transitioning from traditional to more efficient systems.

Keywords

traditional system, employee work performance