Advisers

Vinalyn L. Sarzata, MBA

Discipline

Business administration

Abstract

This study examined the relationship between job satisfaction and employee engagement among sorter employees of J&T Express in Valenzuela City, Philippines, in the context of the rapidly growing logistics industry. Guided by Herzberg’s Two-Factor Theory and Kahn’s Employee Engagement Theory, the research assessed demographics, levels of job satisfaction (compensation and benefits, working conditions, career development, interpersonal relationships), employee engagement (work drive, job commitment, organizational loyalty, institutional involvement), and tested their relationship to inform an intervention program. A quantitative descriptive-correlational design was employed. Data were collected from 171 sorter employees using a validated researcher-made questionnaire. Statistical tools included frequency and percentage distribution, weighted mean, Mann–Whitney U Test, Kruskal–Wallis H Test, and Pearson Product–Moment Correlation Coefficient. Findings revealed that most respondents were young, single, contractual employees with low income and short tenure. Overall job satisfaction was low, particularly in compensation and benefits, working conditions, and career development, although interpersonal relationships were rated higher. Despite this, employees showed moderate to high engagement across all dimensions, indicating resilience and commitment. Correlation analysis revealed a significant positive relationship between job satisfaction and employee engagement. The study concludes that higher job satisfaction is significantly associated with stronger employee engagement. An integrated intervention program is proposed, focusing on equitable compensation, improved workplace safety, structured career development, and strengthened supervisory support. The findings provide practical implications for human resource management in the logistics sector and contribute to local literature on frontline workforce engagement.

Keywords

employee engagement, job satisfaction, career development, compensation and benefits, logistic industry