Advisers

Jolly A. Miguel, EdD

Discipline

Organisational Psychology

Abstract

BPO working students balance work and academics, requiring organizational support. While companies offer services like HMO and skills training, their effectiveness hinges on employee awareness and engagement. Grounded in Peter Blau's Social Exchange Theory (1964), this study aims to assess Bestlink College of the Philippines working students' awareness and engagement with available organizational services. A descriptive-correlational research design was employed, involving sixty-five (65) purposively selected BPO working students. Data were collected using a validated self-administered Likert scale questionnaire measuring awareness and engagement. Descriptive statistics and Spearman Rho rank-order correlation were used for data analysis. Findings indicated high employee awareness (M=3.31, SD=0.56) and high engagement (M=2.83, SD=0.72) with services. Spearman's rho analysis revealed a significant, moderate positive relationship between employee awareness and engagement (Rs=0.62, p <.001). The findings suggest increased employee awareness leads to higher engagement with organizational services, supporting the Social Exchange Theory. Recognizing organizational support encourages employee reciprocation through participation. The study recommends developing a seminar program to equip working students with practical strategies for managing work, academic requirements, and personal well-being.

Keywords

employee engagement, Employee Awareness, BPO Working Students, Organizational Services, Seminar Programs