Advisers

Krissha Jane Laurente

Discipline

Psychology

Abstract

Sleep quality plays a vital role in students’ physical health, emotional well-being, and academic performance. For working students, especially night-shift call center agents, maintaining healthy sleep patterns is challenging due to demanding schedules. Irregular sleep and fatigue can increase stress and lead to burnout. This study examined the sleep quality of fourth-year call center agents and its relationship to academic and work burnout. The study used a descriptive-correlational design to assess sleep quality and burnout levels and examine their relationship. A total of 42 fourth-year working students participated. Data were gathered through a structured questionnaire and analyzed using descriptive statistics and correlational analysis. Most respondents were aged 21–23, predominantly female, enrolled in BS Psychology and BS Education, and assigned to night or midnight shifts. They generally reported poor sleep quality, particularly sleep disturbances, difficulty falling asleep, and short sleep duration. Results also showed high academic burnout and moderate work burnout, with emotional exhaustion as the most common symptom, although many still felt a sense of personal accomplishment and commitment to their responsibilities. Further analysis found no significant relationship between sleep quality and academic burnout, and only a weak, non-significant link with work burnout. This suggests that burnout may also be influenced by factors such as workload, academic pressure, stress, and coping strategies. The study recommends developing intervention programs focused on sleep awareness, stress management, and burnout prevention to support working students’ well-being and academic performance.

Keywords

Working Students, Sleep Quality, Academic Burnout, Work Burnout, Call Center Agents